Customer Experience Checklist

Here is an interesting checklist to see if you are doing it right.

Customer Experience Checklist

• There is a clear definition of target customers.
• The needs of target customers are well understood.
• There are clear objectives for how the project will impact target customers.
• The experience is designed for every stage of the customer lifecycle, from initial roll-out to ongoing support.
• There is a plan for testing the impact on target customers.
• There are resources and time allotted to iterating on the design to improve customer experience.
• There is a plan for gathering ongoing feedback to monitor the customer experience over time.
• There is a clear definition of success, for both the company and for target customers

Courtesy www.retailcustomerexperience.com